SHIPPING POLICY
We strive to offer our customers flexible and efficient shipping options to suit their needs. Please review our shipping policy below for detailed information on our delivery methods and timelines.
Free Shipping
- Availability: Free shipping is available on all orders over £200.
- Delivery Time: Typically takes between 1-5 business days.
- Tracking: A tracking number will be provided via email once your order has been shipped.
1 – 3 Business Day Delivery
- Cost: Calculated at checkout.
- Delivery Time: Guaranteed to arrive within 1-3 business days.
- Tracking: All orders are fully trackable, and a tracking number will be sent to you via email once your order is dispatched.
- Note: Orders must be placed before 11 AM for same-day dispatch.
2 – 5 Business Day Delivery
- Cost: Calculated at checkout.
- Delivery Time: Expected to arrive within 2-5 business days.
- Tracking: Includes tracking with updates sent to you via email.
Additional Information
- Order Processing: Orders are processed Monday through Friday, excluding holidays. Please allow up to 24 hours for order processing.
- Delivery Times: Delivery times are estimates and may vary due to external factors beyond our control.
- International Shipping: Currently, we only offer shipping within the UK. International shipping options will be available soon.
If you have any questions or need further assistance, please contact our customer service team at wecare@lisoruva.com.
REFUND & RETURNS POLICY
At lisoruva.com, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Eligibility: You have 7 calendar days to return a defective item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Non-returnable items: Certain items are non-returnable, such as gift cards and downloadable software products.
- Process: To initiate a return, please contact our customer service team at wecare@lisoruva.com with your order details. We will provide you with a return authorization and instructions on how to send your item back to us.
Refunds
- Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- Partial refunds: In certain situations, only partial refunds may be granted (if applicable). This includes items with obvious signs of use, items that have been opened, or any item not in its original condition.
Shipping
- Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Exchange Shipping: If you are exchanging an item, the time it may take for your exchanged product to reach you may vary depending on your location.
Contact Us
If you have any questions on how to return your item to us, please contact us at wecare@lisoruva.com.
